Terms of Service

04/04/2025

1. Acceptance of Terms

By registering for an account with RERA PropTech OÜ ("we", "us", "our")—whether through a Google account or by providing your email address and a confirmation code—you expressly agree to these Terms of Service ("Terms") and our related policies (Privacy Policy, Cookie Policy, and Service Purchase Agreement). If you do not agree with any part of these Terms, you must not register for or use our services.

We comply with the EU General Data Protection Regulation (“GDPR”), the ePrivacy Directive, the Digital Services Act (“DSA”), and other applicable EU and Cypriot laws. For details on data handling and cookies, see our Privacy Policy and Cookie Policy.

2. About RERA PropTech OÜ

Company Name: RERA PropTech OÜ

Registration Number: 17251982

Registered Address: Harju maakond, Tallinn, Kristiine linnaosa, Kuldnoka tn 22, 10619, Estonia

Website: https://rera.cy

We operate the RERA.CY platform for the Cyprus real estate market, in full compliance with EU and Cypriot law.

3. Scope of Services

Our platform offers:

  • Real Estate Listings (sale and rental of residential/commercial properties)
  • Agent and Agency Search with user rankings
  • User Reviews (subject to moderation)
  • Secure Messenger (“Owners” and “Clients” modes)
  • Favorites, Saved Searches, Recommendations
  • Localization via DeepL (Greek, English, Russian)
  • Agent/Agency verification and dashboards

We reserve the right to modify, restrict, or discontinue any feature wholly or partially at our discretion.

4. Registration and Authorization

Methods: Google integration or email + confirmation code.

Consent: Registration constitutes your express consent to these Terms and our Privacy Policy.

Information Accuracy: You agree to keep your registration data accurate and current.

Phone Verification: An SMS code is required to verify your mobile number before sending inquiries or messages.

Violation & Suspension: Fraudulent or unlawful use may lead to suspension or termination (flagged as “deleted” for fraud prevention).

5. User Account Responsibilities

Security: Keep your credentials confidential.

Prohibited Actions: No fraudulent, unlawful, or deceptive activities.

Content Responsibility: You alone are responsible for all user-generated content you post.

Billing Info: To purchase paid services, you must provide complete billing details (name, address, company name/number, VAT/tax number). These will be sent to Stripe solely for payment processing and invoicing.

6. Prohibited Conduct and Content

You agree that you will not:

  • Publish false, misleading, or infringing content.
  • Violate intellectual property rights.
  • Apply unauthorized watermarks (we auto-watermark and detect tampering).
  • Use obscene, hateful, or profane language or imagery.
  • Duplicate or translate listings manually.
  • Post illegal, defamatory, or regulated content.

7. Listings and Advertisements

Publications: You must hold gift or prepaid publications to post listings.

Mandatory Content: Every listing must include a valid address, detailed description, and at least one photograph; otherwise it will be rejected.

Ownership Documents: Owners must upload proof of title or a search certificate. We may verify these via official sources.

Moderation & Duration: All listings undergo automatic and manual review. Approved listings remain live for up to 3 months and require re-moderation upon update.

Geography: Only properties in southern Cyprus are permitted.

Data Protection: Contact details are tokenized and visible only to active users.

Complaints & Appeals: We follow our notice-and-action procedure under the DSA. Removed listings can be appealed via support.

8. Search for Agents and Agencies

Agent/agency search with ranking by reviews and activity; filter by verification status, agency type, etc.

9. Reviews

Eligibility: Only after an active listing and documented interaction.

Moderation: All reviews are reviewed; violative reviews are removed.

Finality: Published reviews are not editable—only removable via a support request.

10. Favorites, Saved Searches, and Recommendations

Favorites: Collections of active listings; inactive ones remain in your list but are inaccessible until reactivated.

Saved Searches: Email and in-app alerts between 1–24 hours, depending on volume.

Recommendations: Personalized and used only for your experience; not shared with third parties.

11. Account Verification

Onfido: You may verify via our Onfido integration (onfido.com).

Manual Checks: We may require additional documents (IDs, licenses, ownership certificates) for verification. Failure to comply may lead to removal of verified status or account suspension.

12. Comparison of Listings

Compare up to four listings side by side by key attributes.

13. Messenger and Communication

  • Clients Mode: Agent ↔ potential buyer/renter, grouped by listing.
  • Owners Mode: Owner ↔ potential buyer/renter.

Broadcasts: Available in Clients Mode at ≥1-hour intervals.

Encryption: All messages and attachments are encrypted with AES-256/AES-128 via OpenSSL.

Prohibited: Spam, fraud, or abuse—reportable and subject to suspension.

14. Localization and Translation

Automatic translation via DeepL (deepl.com); original text always available but not editable.

15. Agents and Agencies

  • Any user may apply to become an agent; verified agents appear in search.
  • One account per agency; one agent may belong to only one agency.
  • Agencies must hold a valid Cyprus real estate license. Non-compliance may lead to blocking of agency and all its listings.
  • Verified agencies get a “Verified” badge and access to a dedicated dashboard.

16. Integrations with External Systems

Eligibility: Only licensed, verified agencies can enable integrations.

No Obligation: We are not required to implement new integrations on demand.

Content Liability: Agencies bear full responsibility for imported listings; we disclaim liability for their accuracy or legality.

Editing & Transfer: Imported listings are editable or transferable only after integration is disabled and manual re-addition.

Ongoing Maintenance: Permanent administration of integrated listings requires a separate support request and our agreement.

Suspension: We may suspend integrations for misuse, technical issues, or loss of verified status.

17. Viewing History

Data Collection: We record your listing views permanently.

Usage: Used for personalized recommendations and analytics.

18. Intellectual Property

Ownership: All platform content is owned by RERA PropTech OÜ or licensors.

License Grant: You grant us a worldwide, non-exclusive, royalty-free license to use your content for service operation and promotion.

Your Responsibility: Ensure you have all rights to any content you post.

19. Disclaimers and Limitation of Liability

We provide the service “as is” and do not warrant accuracy or availability. Under no circumstances shall RERA PropTech OÜ be liable for any direct or indirect damages arising from use of the service.

20. Termination and Account Suspension

We may suspend or terminate accounts for violations or fraudulent activity. Account deletions are flagged for fraud prevention; some data may be retained as required by law.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of Cyprus and applicable EU regulations. All disputes shall be resolved exclusively by the courts of Cyprus.

22. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted with a new effective date; continued use constitutes acceptance.

23. Contact Information

If you have any questions or concerns, contact us at:

RERA PropTech OÜ
Registration Number: 17251982
Registered Address: Harju maakond, Tallinn, Kristiine linnaosa, Kuldnoka tn 22, 10619, Estonia
Email: it@rera.cy
Website: https://rera.cy

By registering, you confirm that you have read, understood, and agree to these Terms and all related policies.